ENG
Shipping Policy
For ease of selling and to provide the best buying experience, we have partnered with various logistics partners for shipping. Our products are shipped both nationally as well as internationally. Based on the package weight and location of delivery, the shipping prices are charged. We also ship our products through the delivery partners of BSME2E. Read our shipping policy before purchasing from our store.
DOMESTIC SHIPPING
- We provide free shipping on all orders equal to or above $50. Buyers can enter the pin code to check the shipping costs. Or, you can also check the costs during the checkout. The shipping amount is non-refundable in case you request a refund or cancellation of your order.
- Customers should provide the right pin code and address details while placing an order with us.
- We shall not be responsible for the package if you provide an incorrect address and pin code. We shall also not entertain refund claims for the same reason.
- Buyers cannot change the delivery address after placing an order. So be careful while providing both the billing and the shipping address.
INTERNATIONAL SHIPPING
We accept international orders as well. However, your package will be subjected to customs and tax duties of the country to which the order will be shipped. Such charges will have to be borne by the customers. Also, the shipping charges and the delivery time will differ from one country to the other.
Refund Policy
When will I get my Refund?
Below is the list of refund processing timelines.
- Credit/Debit Card- 3 to 7 business days
- UPI- 2 to 4 business days
- Bank Transfer – 7 working days
Cancellation / Return / Exchange Policy
Placing orders on our store is one of the easiest. However, we also provide an easy cancellation facility to cancel orders if you change your mind. This is done to ensure a satisfactory shopping experience.
- The orders can be cancelled before the order is shipped out from the warehouse. You will receive a confirmation email on the cancellation of your order.
- Once the item is cancelled, you may visit the ‘my orders’ section to check the order status. If you have already made the payment, the refund will be initiated to your source account within 7 working days. There will be no refund if the order was placed using the COD option.
- Cancellation is not possible once the order ships out from the warehouse. In that case, the buyers need to accept the order and raise a return request. This is applicable even if you have chosen Cash On Delivery option for the delivery.
What Can You Return?
You may request a return for the items that you’ve purchased from our store. However, you can only return only those items clearly identified as ‘returnable’ on the product page within the stipulated return window. Items can be returned if you have received them in a condition that is:
- Defective or damaged
- Broken
- Missing parts or accessories
- Different from the product that you have viewed on seller stores
Can I Exchange/Replace the Purchased Items?
Yes, you can replace/replace an item if the order is in a defective condition or if you have received a wrong item; or the product has missing parts and accessories. As long as the exact product is available with us, we can offer free replacement/exchange of the product. However, in case the product is unavailable in stock, we will initiate a refund to your original payment method.